ChicCartel

FAQ

WHAT IS THE RETURNS POLICY?

OUR RETURNS POLICY LASTS 14 DAYS. 

 

TO RETURN YOUR PRODUCT, PLEASE EMAIL RETURNS@CHICCARTEL.COM AND WE WILL EMAIL YOU A RETURN SHIPPING LABEL.

HOW DO I KNOW IF I AM ELIGIBLE FOR A RETURN?

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

CAN I RETURN EVERYTHING?

ALL ITEMS ARE RETURNABLE WITH THE EXCEPTION OF LINGERIE AND SWIMWEAR.  WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. 

CAN I RETURN AN ITEM THAT IS MARKED "FINAL SALE"?

ALL “FINAL SALE” ITEMS ARE NON-RETURNABLE UNLESS THEY ARE DAMAGED OR ARRIVED IN THE WRONG SIZE. IF THIS HAPPENED, PLEASE EMAIL RETURNS@CHICCARTEL.COM AND WE WILL ORGANIZE A RETURN OR EXCHANGE.  

WHAT HAPPENS WHEN MY REFUND IS APPROVED?

WHEN YOU ARE APPROVED,  YOUR REFUND WILL BE PROCESSED AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT.

WHAT IF MY REFUND IS LATE?

PLEASE CONTACT US AT RETURNS@CHICCARTEL.COM.

WHAT ABOUT EXCHANGES?

IF YOU NEED AN EXCHANGE, PLEASE SEND US AN EMAIL AT RETURNS@CHICCARTEL.COMWE WILL THEN HELP FACILITATE AN EXCHANGE BY ISSUING A RETURN LABEL AND COORDINATING WITH THE DESIGNER.   

AND THE SHIPPING POLICY?

ALL ITEMS ARRIVE DIRECTLY FROM THE DESIGNERS’ STUDIOS SO THERE MAY BE SOME VARIATION IN THE DELIVERY TIMES. PLEASE BEAR WITH US! WE ARE A NETWORK OF LOCAL NEIGHBORHOOD DESIGNERS AND WE ARE WORKING OUR HARDEST TO PROVIDE THE BEST EXPERIENCE TO OUR CUSTOMERS WHILE ALSO MAINTAINING FOCUS ON SMALL-SCALE SUSTAINABLE PRODUCTION.

ON AVERAGE, THE ITEM SHIPS WITHIN 2 BUSINESS DAYS FROM THE PURCHASE BY USPS STANDARD SHIPPING METHOD. CHICCARTEL WILL NOTIFY THE CUSTOMER WHEN THE ORDER HAS BEEN PROCESSED, SHIPPED AND DELIVERED. IN ADDITION, ORDER CONFIRMATION EMAIL CONTAINS A LINK WITH A REAL TIME TRACKING OF THE ITEM.

ALL ITEMS ARE RETURNABLE DIRECTLY TO THE DESIGNER IN THE ORIGINAL CONDITION WITH ALL THE TAGS ATTACHED AND IN THE SAME BOX. SWIMWEAR AND PANTIES ARE NOT RETURNABLE. PLEASE EMAIL US AT RETURNS@CHICCARTEL.COM IF YOU NEED TO MAKE A RETURN.

HOW MUCH IS SHIPPING?

CHICCARTEL IS CURRENTLY USING USPS STANDARD SHIPPING METHOD WHICH IS CALCULATED BASED ON THE SHIPPING DISTANCE.  

DO WE SHIP INTERNATIONALLY?

WE ARE WORKING ON ADDING INTERNATIONAL SHIPPING AND WE’LL ANNOUNCE ONCE THIS IS COMPLETE.